Terms & Conditions

1. Introduction

Welcome to Maasai Mara Safari Tours. These Terms and Conditions govern your use of our website and the booking of tours through our platform. By accessing our website and booking tours, you agree to be bound by these terms.

2. Booking and Payment

When you book a tour through our platform, you are entering into a contract with the tour operator, not with Maasai Mara Safari Tours. We act as an intermediary connecting you with reputable tour operators.

• All prices are displayed in USD unless otherwise stated
• Payment is processed securely through our partner operators
• You will receive a confirmation email upon successful booking
• Full payment is typically required at the time of booking

3. Cancellations and Refunds

Cancellation policies vary by tour operator and tour type. Please review the specific cancellation policy for your tour before booking.

• Cancellations must be made in accordance with the operator’s policy
• Some tours may be non-refundable
• Weather-related cancellations are handled by individual operators
• Refunds are processed by the tour operator, not Maasai Mara Safari Tours.

4. Tour Operator Responsibility

Tour operators are solely responsible for the execution of tours, safety standards, and customer service during the tour. Maasai Mara Safari Tours curates and recommends operators but is not liable for their actions or services.

5. User Responsibilities

As a user of our platform, you agree to:

• Provide accurate and complete information when booking
• Arrive on time for your scheduled tour
• Follow safety instructions provided by tour operators
• Respect the African environment and local communities
• Disclose any medical conditions that may affect your ability to participate

6. Limitation of Liability

Maasai Mara Safari Tours acts as a booking platform and is not liable for any injuries, losses, damages, or delays that may occur during tours. Our liability is limited to the maximum extent permitted by law.

7. Weather and Force Majeure

Tours may be cancelled or modified due to weather conditions, natural disasters, or other events beyond our or the operator’s control. In such cases, refund policies are determined by individual tour operators.

8. Intellectual Property

All content on this website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not reproduce or distribute our content without permission.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of modified terms.

10. Governing Law

These Terms and Conditions are governed by Kenyan law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Kenyan courts.

11. Contact Information

If you have questions about these Terms and Conditions, please contact us at info@maasaimarasafaritours.com or visit our Contact page.